Refund policy

Harlo Return & Refund Policy

At Harlo, we stand behind our products and want you to be completely satisfied with your purchase. If you’re not happy, we’ve got you covered with a fair and simple return policy.

Returns & Refunds

• 30-Day Return Window: If you’re not satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund.
• Refund Limit: We accept returns on up to $100 per order. If you purchased multiple units, we recommend trying our variety box first before committing to a larger order.
• Return Process: To start a return, contact hello@drinkharlo.com with your order details. We will provide instructions for returning the product.
• Refund Processing: Refunds will be issued once the returned product is received and inspected at our warehouse. Shipping costs are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email hello@drinkharlo.com immediately with photos of the issue. We’ll make it right by sending a replacement or offering a refund.

Additional Notes

• We can only accept returns for orders placed directly on drinkharlo.com.
• Refunds are processed back to the original payment method.
• If there is a history of abuse or excessive returns, we reserve the right to decline future refund requests.

For any questions, reach out to hello@drinkharlo.com—we’re happy to help!